aspLiveChat Support on Your Website
Lock Media can integrate live chat support on your website or web based solution. Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team for live assistance through a web browser.
Cute live support works as a tool that enables you see who is visiting your website, respond to requests for assistance from website visitors and proactively offer them help. This functionality gives you the ability to offer an unparalleled real-time sales and customer service experience.
It converts browsers into customers and delivers maximum ROI from every click-through to your eBusiness site.
Why Cute Live Support?
What makes Cute Live Support the leading live support software on the market? Aside from its powerful features and ease to use, here are some of the top reasons that make the Cute Live Support your best choice for deliver live customer support on your site:
 | Maximize Sales. Designed to connect you with visitors on your site. Provide real human interaction at the moment when they make decision, proactively help them with more products and services. |  |
 | Keep Customers Satisfied Your customers would feel more secure if you will provide live assistances. Offer best customer care services, support them when they need. Help multiple customers at the same time, this reduces cost and improves response time. |  |
 | No more expensive phone bills! Help your customers in real-time through your Web site. CRM (customer relation management) solution at no big expense, Easy in setup/use, monitor your site visitors from any where. |  |
 | First Impressions Are Important. Putting live support on your web site will project a positive message to your customers- a message that says "We are eager to serve you". Provide live help immediately, let your customers know that your organization cares about all their needs. |  |
 | AJAX Based Rich User Interface Comes with rich AJAX Based Interface allowing you to work smarter and efficiently. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more. |  |
How does it work?
Lock Media can integrate Live Support into your website or business solution. This allows your web site visitors ("Visitors") to connect to your company representatives ("Operators") and have their questions answered instantly by clicking on a chat button embedded on your web site.
 | What the visitors of your website see : The following type of graphics will appear on your web pages (you can place your own custom images too) at your desired location:
Your web site visitor clicks on Live Support graphic on your web site when you are on-line or you send a chat invitation. Your web site visitor will chat with you using following type of window. (No download or any plug in is required for your web site visitors. Window is customizable to match with your website)   Your web site visitor clicks on Live Support graphic on your web site when you are off-line. Your web site visitor can leave a message for you using following type of window: (Window is customizable to match with your website)  | ||||
| What your Administrators/operators See : To monitor traffic of your web site and chat with web site visitors in real time you need to login as site operator. In control panel click on "Customers", you will see visitor monitoring window shown below. |
Operator Chatting with a Visitor
- Multiple Simultaneous Chat Sessions One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console.
- Typing Indicator Both the visitor and operator know when the other party is typing a message.
